Privacy Policy

1. Information We Collect

We collect information you voluntarily provide, including:

• Contact information (name, email, phone, business name)
• Gym details (size, location, member count)
• Payment information (processed securely by third parties)
• Inquiry history and communication logs

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Provide customer support and warranty service
• Send important updates about your purchase
• Share resources and marketing materials (with your consent)
• Improve our products and services
• Comply with legal obligations

3. Data Protection

We implement industry-standard security measures to protect your personal information. All payment processing is handled by secure, PCI-compliant third-party processors. We never store full credit card details on our servers.

4. Third-Party Sharing

We do NOT sell your personal information. We may share information only with:

• Service providers (payment processors, logistics, installation technicians)
• Legal authorities when required by law
• Business partners with your explicit consent

5. Cookies & Tracking

We use cookies to enhance your browsing experience. You can control cookie settings in your browser. We do NOT use tracking cookies for advertising purposes.

6. Email Communications

We only send emails you opt into. You can unsubscribe at any time by clicking the unsubscribe link in any email. We respect your privacy and will never share your email.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

To exercise any of these rights, contact us at retaingymstore@gmail.com

8. Policy Changes

We may update this policy periodically. We'll notify you of significant changes via email or website notice.

9. Contact Us

Questions about our privacy practices? Contact us at retaingymstore@gmail.com or +268-7841-0793