Returns & Satisfaction Policy
At Retain Gym Store, your satisfaction is our top priority. We stand behind every product we sell.
30-Day Satisfaction Guarantee
If you're not completely satisfied with your sauna within the first 30 days, we'll make it right—no questions asked.
- • Full refund of purchase price
- • We cover return shipping costs
- • Free removal and pickup service
- • No restocking fees
- • Fast refund processing (5-10 business days)
Return Eligibility Requirements
30-Day Window
Return requests must be submitted within 30 days of installation. We'll verify installation dates with photos and technician records.
Product Condition
The sauna must be in original condition (no major damage beyond normal wear). Minor cosmetic imperfections don't affect eligibility. Our team inspects thoroughly.
Full Refund Eligible
If the sauna has a defect or doesn't meet specifications, you're eligible for a full refund regardless of condition or usage.
How to Request a Return
Contact Our Support Team
Email retaingymstore@gmail.com or call +268-7841-0793 with your order details and reason for return.
Inspection & Approval
Our team will review your situation and approve the return. Most approvals granted within 24 hours.
Scheduling & Removal
We coordinate pickup and removal at no cost. Our team handles all logistics and disconnection.
Refund Processing
Full refund issued to original payment method within 5-10 business days of return confirmation.
5-Year Warranty Coverage
Every sauna includes a comprehensive 5-year warranty that protects your investment:
What's Covered:
- ✓ Heating elements & electrical components
- ✓ Control systems & temperature regulators
- ✓ Structural integrity & doors
- ✓ All manufacturing defects
- ✓ Parts & labor for repairs
What's Excluded:
- ✗ Normal wear and tear
- ✗ Misuse or improper maintenance
- ✗ Damage from accidents
- ✗ Unauthorized modifications
- ✗ Non-compliance with maintenance schedule
Defective Products
If your sauna arrives defective or develops an issue within the warranty period:
- • We'll repair or replace the unit at no cost to you
- • Free parts and labor included in warranty
- • Rush repairs available for critical issues
- • Loaner unit available during major repairs
- • Full refund if repair isn't possible
Questions About Our Return Policy?
We're here to help. Contact us anytime.